SHIPPING & RETURNS

SHIPPING POLICY

As our cots are handmade to order we have a 5 week lead time which does not include the delivery period. However it is possible that your order may be executed sooner than this, we will inform of the estimated dispatch time after your purchase or you are welcome to contact us to request a current lead time. Estimated delivery is 3-5 days after completion of the build. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.

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Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address where there will be someone present to sign for your item. 

RETURN & EXCHANGE POLICY

As our cots are made to order and custom coloured specifically to the purchaser, we do not allow returns unless the item is deemed faulty. 

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